UNDERSTAND YOUR AIR WAYBILL
When shipping internationally, you'll create a shipment, which generates an air waybill (AWB).
-
Your air waybill is one of the most important piece of documentation associated with your shipment.
-
It includes all essential instructions and details about the shipment for transportation.
-
It is the document that proves the ownership of any DHL shipment – based on the details of the shipper and receiver.
-
It is usually attached to the exterior of the shipment, whether it’s a DHL Express box or DHL envelope. This allows for anyone handling the shipment to easily access important details.
Useful Information For Accurately Filling in Your Air Waybill
Remember, you are responsible for creating your air waybill and shipment invoice – they're your official declaration. While DHL Express is here to help with tips, advice, and guidance, we can't create these documents for you.
Unless you specifically select the Duties & Taxes Paid (DTP) service, the receiver will be responsible for paying duties and taxes. By default, if no indication is provided, the shipment will be considered as Duties & Taxes Unpaid (DTU).
The weight and dimensions you have declared for your DHL Express package are subject to verification through re-weighing. If necessary, any discrepancies may result in adjustments to your billing.
It is important to provide accurate and complete information when specifying the shipper's address and details. This should include your or your company's name, telephone or mobile number, email address, and a comprehensive mailing address, including the postal code.
When providing the receiver's address and details, it is essential to include complete and accurate information. This should consist of the company or individual's name, a valid contact person, contact number, email address, and a comprehensive mailing address, including the postal code.
The shipment information you provide plays a vital role in customs clearance to ensure alignment between the declared details and the actual contents of your DHL box or package, as well as the shipping invoice. Please be aware that air waybills have an expiration date and will be considered invalid after that point.
BROWSE SHIPPING GUIDES
Unsure or curious about other aspects of shipping with DHL? Browse more shipping guides.
NEED ASSISTANCE?
Use the most convenient channel to talk to DHL Experts.
Available Channels
Customer Service:
Phone line: 1-700-707-345, Cell: *345
Email: [email protected]
IT Support:
phone line: 03-5575020
Email: [email protected]